

As your users synced from local AD, if you want the user to reset the password from Microsoft 365 side, the password write back feature must be enabled from AAD connect tool. You can reduce costs from spending on IT, because organizations spent around 20% of IT in password reset. Configure the Phone gate or the One-Time Password SMS Gate Launch Internet Explorer and navigate to the MIM Portal, authenticating as the MIM administrator, then click on Workflows in the left hand navigation bar. To reset the enterprise application passwords, including Office 365, G Suite, and Salesforce, simply select the respective account in the Reset Password page of ADSelfService Plus' mobile app, and verify your identity. Based on my research, the prompting message your user got when tried to reset the password is more likely related the problem you provided in the second picture above.

Once you enable self-service password reset option, users can reset the password by themselves, without contacting or raising a support ticket to change the password.Īs an organization, you can get below benefits if you enable self-service password reset options: Reset your own password: Open your web browser and go to, type in your email address and click Next. Complete SharePoint Training Course Bundle Just for $199
